Shipping policy

Shipping & Returns

Because we stock all of our items, all orders are usually processed and shipped within 1-2 business days. Because we use a cost based shipping rate, you will never be surprised at checkout with an unexpected shipping amount. We treat every item you purchase as if it were our own and we take extreme care in packaging each order.

Shipping:

All items are shipped by our truck (if you are in the upper Midwest) or LTL Carrrier. 

Orders under $1200 are charge a flat rate which we have listed below. 

Orders over $1200, shipping is on us, otherwise known as FREE! 

Flat Rate Shipping Charges
Product Total Standard
(3-5 Business Days)
Up to $1200 $250
Over $1200 FREE
Rules & Exceptions
* Our flat rate shipping charges are calculated based on pre-tax and pre-discount merchandise totals.
* Flat rate shipping charges apply to orders shipping within the 48 contiguous United States only.
* For orders shipping to Alaska, Hawaii, U.S. territories, we only ship LTL. Therefore, we don't ship to those locations.

Attention: If you require your items before the dates above, please contact us at (262) 297-6448 and we will try to accommodate your deadline.

* The delivery times for standard delivery are approximate. 
* All express delivery times are guaranteed
* During severe weather conditions or other natural disasters, delivery times may be delayed.
* Note that the shipping times listed above do not take into account national holidays. Because we can not make shipments when the United States Postal Service is closed, please adjust the above times accordingly when the post office is shut down
** Delivery dates apply to orders shipping within the 48 contiguous United States only.

Orders are typically shipped the following business day. You will be notified by e-mail if the item is not available to ship within 2-3 days.

Rates For Expedited Shipping:

Contact Us if you need expedited shipping, we will get rates for the additional amount.

Our Refund Policy

At Faithful Supply, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a full refund. Please contact us within 30 days of placing your order to obtain a return authorization number. We will not accept any returns without a return authorization number.

Once a return is authorized, if the product is defective, we will refund your payment and send you a return shipping label. Otherwise, you will receive your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please return authorized orders in its original form and packaging. We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.

Once an RMA number has been received, please ship the item(s) by mail to:

Faithful Supply
1500 W. National Ave
Milwaukee, WI 53207

Please include a copy of your sales receipt for faster service. When we receive the item, we will credit your account promptly and send you a copy of the refund memo.